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Performance Measurement

Long before reinventing government came into vogue, the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs.  Today the use of performance measurement has exploded at all levels of U.S. government, in nonprofit agencies, and around the world.  The Institute continues to work at the forefront of new techniques and frameworks.

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Outcome Indicators Project
The Outcome Indicators Project provides a framework for tracking nonprofit performance. It suggests candidate outcomes and outcome indicators to assist nonprofit organizations that seek to develop new outcome monitoring processes or improve their existing systems.

Performance Measurement: Getting Results, Second Edition
This comprehensive guidebook synthesizes more than two decades of Institute Fellow Harry Hatry's groundbreaking work. It covers every component of the performance measurement process, from identifying the program's mission, objectives, customers, and trackable outcomes to finding the best indicators for each outcome, the sources of data, and how to collect them.

 
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Assessing the Potential of Using Value-Added Estimates of Teacher Job Performance for Making Tenure Decisions (CALDER Working Paper)
Dan Goldhaber, Michael Hansen

Reforming teacher tenure is an idea that appears to be gaining traction with the underlying assumption that one can infer, to a reasonable degree, how well a teacher will perform over her career based on estimates of her early-career effectiveness. In this paper, the authors explore the potential for using value-added models to estimate performance and inform tenure decisions. There is little evidence that the variation of teacher effects change over teacher careers, but strong evidence that prior year estimates of job performance predict student achievement, even when there is a multi-year lag between the two.

Posted to Web: April 23, 2010Publication Date: February 15, 2010

Analysis of Selected New Markets Tax Credit Projects (Research Report)
Martin D. Abravanel, Nancy M. Pindus, Brett Theodos

The New Markets Tax Credit (NMTC) program targets debt and equity capital to businesses or organizations situated in low-income, economically distressed communities. This is a report on a diverse sample of five projects that utilized New Markets Tax Credits allocated early in the program's history. Its substantive purpose is to describe the characteristics, evolution, financial arrangements, and anticipated community impacts of the projects, while its methodological purpose is to explore the strengths and limitations of using in-depth, semi-structured telephone interviews with key project actors and stakeholders as a basis for generating data for a future evaluation of the NMTC program.

Posted to Web: February 23, 2010Publication Date: June 15, 2007

Evaluation Matters: Lessons from Youth-Serving Organizations (Research Report)
Mary Kopczynski Winkler, Brett Theodos, Michel Grosz

Nonprofits face growing demands to demonstrate their impact. Their ability to report on program performance is essential to organizational legitimacy and financial survival. This report chronicles the evaluation experiences of four youth-serving nonprofits that participated in the East of the River Initiative, a multi-year effort to increase the capacity of agencies to assess their performance. We detail key successes and challenges with the goal of sparking a dialogue between nonprofits, funders, and technical assistance providers about the proper value of evaluation in the sector.

Posted to Web: September 21, 2009Publication Date: September 21, 2009

Systems to Improve the Management of City-Owned Land in Baltimore (Research Report)
William Ballard, G. Thomas Kingsley

Baltimore participated in a 2004 National Neighborhood Indicators Partnership (NNIP) pilot project to enhance local capacity to manage land markets through innovative use of parcel-level information. The city already had a program in place to acquire and re-market abandoned properties. The NNIP project focused on helping officials use the program-generated property information for more effective land management. New information systems were created to manage the complex business rules, to store the property data, and to provide staff with desktop access to information. An integrated disposition system reduced staff time, improved performance, and enhanced the city's service to its business partners.

Posted to Web: April 03, 2009Publication Date: February 01, 2007

Ensuring Quality in Contracted Child Welfare Services (Research Report)
Nancy M. Pindus, Erica H. Zielewski, Charlotte McCullough, Elizabeth Lee

This is the sixth and final paper in a technical assistance series on child welfare privatization initiatives, funded by the Office of the Assistant Secretary for Planning and Evaluation, U.S. Department of Health and Human Services. The purpose of this paper is to assist public agency child welfare administrators in monitoring and assuring quality of contracted services. It describes the types of monitoring activities, as well as methods for collecting and using monitoring information. The paper provides examples of some of the decisions that must be made about what will be measured and how child welfare agencies have worked with providers to develop approaches to contract monitoring.

Posted to Web: February 20, 2009Publication Date: December 01, 2008

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